1 hour ticket response
Fast support is our leading priority and this is the reason why we have a team of accomplished support engineers who will be happy to provide a fast solution to any question that you could have. Simply post your technical support ticket from your Web Site Control Panel and we’ll respond within sixty minutes in the worst case scenario. Actually, we work hard and aim for a twenty–minute technical support ticket response time.
A First–Class Client Care Service
Our customer support engineers possess broad experience in the Linux cloud web hosting business and are experienced enough to find a fast solution to your problem. If, however, the matter at hand is not within the competency of a support engineer, the client support ticket will be forwarded to a developer or sysadmin for further assistance.
An Intuitive Help Section
To help you find a quick hint on how you can use a specific service, we have included a really intuitive Help section in the Web Site Control Panel. You can search through an enormous selection of web hosting account administration articles and website management articles, consult our F.A.Q. archive or watch our step–by–step video tutorials.