Client Support Channels
A 1–Hour Ticket Response Time Guarantee
All your help requests will be replied to in no more than sixty minutes after the ticket or e–mail has been submitted. If your case needs additional assistance from a sysadmin, we will direct the ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be required for reaching the optimal solution. Furthermore if you take advantage of our Administration Services package, all of the server management tasks included there will be executed whenever you like.
A Top–Class Tech Support Service
We’ll be at your disposal 24x7x365 to reply to any inquiries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance with server management tasks, you can take a look at our Administration Services package, which includes backup storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Area
Our Web Site Control Panel is pre–installed for each Linux dedicated hosting server. Among its features is a rather useful integrated knowledgebase that will walk you step by step on everything that you can do. Most help articles have video versions that show all the actions that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.