If you have ever had a cloud web hosting account before or you've dealt with any other online service, you probably know from your own experience that for some things it is better to talk to a live person on the telephone than to exchange support tickets or e-mail messages. In order to learn more about a service before you buy it or when something small has to be done, for example, it is easier and a lot faster to get it done live. If you can seek the advice of representatives over the phone, it's also very likely that you are dealing with an actual website hosting provider, not just a reseller. The type of support that you'll get over the phone varies between different providers - from very general issues to professional technical support. Usually most suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are managed through e-mail or tickets.
Phone Support in Cloud Web Hosting
If you choose to purchase one of our Linux cloud web hosting, you can get hold of our customer support team over the phone for 14 hours every day. We can help you choose the ideal package for your websites since we think that it is better to discuss this kind of matters with a live person. In case you already own an account, we are able to help you with any sales/billing questions as well as general matters, even with some tech matters which don't need a long time or escalation to a system administrator as it'll be more appropriate to open a support ticket for time-consuming problems so as to have all the communication in a single place. We now have telephone numbers in the US, Great Britain and Australia, so you are able to call the one you prefer and speak with one of our agents.