One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and how you, as the customer, can benefit from it.
If you’ve ever got any questions with regard to your web hosting plan or if you experience a problem with your sites, you will need to get in touch with the respective web hosting provider’s customer support team. It may not matter how swiftly they will reply if you’ve got an inquiry of a generic nature, but a problem like an unsuccessful application update, for instance, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to help you, the longer the site will be offline. If you offer services or goods online, any downtime will influence your site in an unfavorable way and you can lose existing or prospective visitors. Lots of web hosting providers, mainly resellers, answer support tickets and e-mails within 24 hours, but in the electronic era this is far too long, since visitors will rarely return to a website that’s not functioning properly over a prolonged period.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any customer support ticket that you submit or any e-mail that you send is only 1 hour, even if you contact us during weekends and official holidays. Whatever the nature of your problem or question might be, we’ll lend you a hand right away and will provide you with the necessary info to solve any problem with your websites. The actual reaction time typically doesn’t surpass fifteen-twenty minutes, which means that you can just forget about waiting around for hours on end to get a problem solved or what’s even worse – waiting around a whole day only to receive a reply that more info is necessary whilst nothing is fixed. We’ll assist you in an instant just because we know exactly how invaluable time can be in the dynamic Internet space. The sixty-minute response time guarantee applies to any technical or billing question that you might have with regards to our Linux cloud web hosting