If your web hosting supplier offers live chat support, you'll be able to speak with an agent live and find out helpful info or get an issue resolved timely. The advantage of using chat instead of calling to talk to a live person is that you will need just a computer with access to the web, so you won't pay any fees in the event that you're in another state or country. In addition, it is much simpler to copy and paste information like domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a quicker solution to contact the web hosting company's support crew compared to using a ticketing system. What's more, in case some trouble needs a bit more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, which means that you will not lose time - something that is impossible when you are on the telephone.
Live Chat Support in Cloud Web Hosting
As we consider the fact that a number of situations are usually resolved if you chat with a live person, we offer a live chat service for all of our prospective and current customers. The chat is accessible every single day and our customer care representatives will help you with a wide range of questions and situations. In case you aren't our client yet, you'll be able to learn more about our cloud web hosting packages and the hosting platform in general so that you can be certain that your websites will function properly on our servers. In case you already have an account and you have some questions or you encounter any troubles with some of our solutions, you can join us on the live chat and we will provide the necessary information or help you troubleshoot the issue. You will have to open a trouble ticket for certain problems which need more time or the expertise of a sysadmin, still for a lot of basic issues you'll get help on the spot.