If your web hosting supplier offers live chat support, you'll be able to speak with an agent live and find out helpful info or get an issue resolved timely. The advantage of using chat instead of calling to talk to a live person is that you will need just a computer with access to the web, so you won't pay any fees in the event that you're in another state or country. In addition, it is much simpler to copy and paste information like domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a quicker solution to contact the web hosting company's support crew compared to using a ticketing system. What's more, in case some trouble needs a bit more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, which means that you will not lose time - something that is impossible when you are on the telephone.