There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a ticketing system. It is the least complicated communication method for a number of reasons. In case no client care staff representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably hit home. You can also copy and paste large bits of info without having to worry about spelling mistakes, and if a specific issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in the exact same location, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to supply info or to follow directions, you’ll need to use at least 2 separate systems and this number may rise in case you desire to administer a number of domains. On top of that, a lot of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting isn’t separate from the hosting account. It is an integral part of our all-in-one Hepsia Control Panel and you’ll be able to access it at any particular time with just a couple of clicks of the mouse, without ever logging out of your hosting account. The ticketing system offers a quick-search field, so you can trace practically any trouble ticket that you have sent in the past, if needed. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to handle a particular problem even before you actually submit a ticket. The ticket response time is maximum 1 hour, which means that you can receive quick assistance at any particular moment and if our customer support team advises you to do something within your hosting account, you can do it straight away without having to log out of the Control Panel.