24/7 Customer Support
Find out more about customer support and why it's hard to find a hosting provider which can offer top-class support.
The access to the customer and technical support that a cloud web hosting company offers can tell you a lot for the services that they supply as well. If you can use only e-mails or tickets, you have almost certainly discovered some reseller and not the actual hosting supplier. When this is the case, you may have to wait for a couple of days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra help. When the supplier can provide several ways of communication with fast response time available anytime, they are almost certainly the top provider, not a reseller. So you'll get well-timed assistance and quality support because they will have immediate access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally better to be able to get in touch with your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting
feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting services before you make a purchase or you're a current customer and you have a question or some issue, you're able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more complex issues or any matters which require more time to analyze and fix. Unlike a number of other website hosting providers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, so no matter what your problem is, it will be resolved on time and you won't waste days to have something fixed.